How fast can you respond to an emergency call?
Average arrival time in major cities and what affects it.
How fast can you respond to an emergency call?
Average arrival time in major cities and what affects it.
In major metro areas, our average emergency response time is 45–60 minutes. Weather, traffic, and ongoing incidents can extend this window. We dispatch from the nearest available technician and provide live ETA updates via SMS on request.
Do you offer 24/7 emergency service?
Availability across weekends and holidays.
Do you offer 24/7 emergency service?
Availability across weekends and holidays.
Yes. Our dispatch is staffed round-the-clock, including weekends and statutory holidays. Emergency rates may apply outside standard business hours.
How do you price jobs? Is there a service call fee?
Transparent quotes and site-visit policy.
How do you price jobs? Is there a service call fee?
Transparent quotes and site-visit policy.
Most jobs are priced as fixed-rate quotes based on scope, materials, and access complexity. A standard diagnostic visit starts at $49–$89 depending on region; this fee is credited toward approved work.
What warranty do you provide on parts and labour?
Coverage durations and exclusions.
What warranty do you provide on parts and labour?
Coverage durations and exclusions.
Standard warranty: 1 year on labour and up to manufacturer’s stated warranty on parts (typically 1–5 years). Wear-and-tear, misuse, and third-party alterations are excluded.
Which regions in Canada do you cover?
Urban and remote service availability.
Which regions in Canada do you cover?
Urban and remote service availability.
We service all major metro areas in BC, AB, SK, MB, ON, and QC. Limited coverage is available in the Atlantic provinces and Northern territories; contact us to confirm availability for remote communities.
Do you provide drain cleaning and hydro-jetting?
Options for stubborn clogs.
Do you provide drain cleaning and hydro-jetting?
Options for stubborn clogs.
Yes—our drain services include augering, camera inspections, and hydro-jetting for severe blockages. We recommend a camera inspection for recurring clogs to identify root causes.
Can you repair or install tankless and traditional water heaters?
Brands, sizes, and venting requirements.
Can you repair or install tankless and traditional water heaters?
Brands, sizes, and venting requirements.
We service and install both tank and tankless systems across major brands. Our technicians verify gas sizing, venting, and permit requirements to ensure safe, code-compliant operation.
Do you work with insurance claims for water damage?
Documentation and direct-billing options.
Do you work with insurance claims for water damage?
Documentation and direct-billing options.
We document the incident, provide photos and line-item invoices, and can coordinate directly with your adjuster. Direct billing is available with select insurers when pre-approved.
Do I need a permit for plumbing work?
When permits are required and who handles them.
Do I need a permit for plumbing work?
When permits are required and who handles them.
Certain projects—like relocating fixtures, water heater installs, or main-line work—may require permits. We advise during quoting and can obtain permits on your behalf where applicable.
Do you offer maintenance plans?
Preventive options for homes and businesses.
Do you offer maintenance plans?
Preventive options for homes and businesses.
Yes, we offer residential and commercial maintenance plans that include annual inspections, priority scheduling, and discounts on repairs. Plans can be customized for multi-unit properties.
What safety measures do technicians follow on-site?
Cleanliness, protection, and compliance.
What safety measures do technicians follow on-site?
Cleanliness, protection, and compliance.
Our crews use floor protection, clean shoe covers, and tidy work practices. When required, we follow additional site-specific safety policies and PPE standards.
How do I schedule an appointment?
Flexible time windows and confirmations.
How do I schedule an appointment?
Flexible time windows and confirmations.
Request a time window that works for you, and we’ll confirm via SMS. For urgent issues, call our support line for the fastest dispatch.
What payment methods do you accept?
Cards, e-transfer, and invoicing.
What payment methods do you accept?
Cards, e-transfer, and invoicing.
We accept major credit/debit cards, e-transfer, and approved net-15 invoices for commercial accounts. Payment is due upon completion unless prior terms are arranged.
Will repairs prevent future leaks?
How we reduce risk and what to monitor.
Will repairs prevent future leaks?
How we reduce risk and what to monitor.
Repairs address current failures and reduce recurrence risk. We also inspect adjacent fittings and recommend proactive replacements if parts are near end-of-life.
How long does it take to receive a quote?
On-site vs. remote assessments.
How long does it take to receive a quote?
On-site vs. remote assessments.
Straightforward jobs can be quoted on-site immediately. For complex projects, expect a detailed proposal within 24–48 hours after assessment.
What is your cancellation policy?
Rescheduling and fees, if any.
What is your cancellation policy?
Rescheduling and fees, if any.
You can reschedule or cancel up to 2 hours before your window with no fee. For emergency slots or after-hours dispatch already en route, a nominal call-out charge may apply.
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